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General Shipping Returns
Easy: We have many ways on our website to search for products. You can enter any keyword for items at the top of the screen in the main search bar. You can also search for all products from a specific make on the right side of the home page. In the middle you can also search the entire catalog via make/model/year. Of course you can also use the traditional drop down menus from across the top of the page.
Once you have added an item to your shopping cart, you can start the checkout process by clicking the "CHECKOUT"button. You can also choose to continue shopping on the site and once you're ready to checkout, click on "CHECKOUT"from the mini shopping cart at the top right of your screen. You can also place an order by phone by calling our Customer Contact Center at 1-866-811-1121.
You will receive an order confirmation email shortly after you complete the checkout process. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If it's been 48 hours and still no email confirmation in sight, chat us and we'll figure it all out for you.
Please allow 1-2 business days for order processing and handling and then up to 7 business days for delivery throughout North America. most orders are processed within 24hrs and deliver within 3-4 business days. Once the shipping label is generated and tracking info provided you will be able to track in realtime. Note: check you emails as we send information about your order status.
You can cancel any item that has not yet shipped by simply emailing/chatting us or giving us a call. In the event where your order has shipped and you're not totally satisfied, visit our Return Policy to see how we can make you happy again.
We are a McAfee SECURE Website, ensuring that your information is protected. McAfee SECURE tests websites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks,and online scams."> Muffler Express is very proud to offer our customers a fully secure shopping environment. Muffler Express is a "Verisign Secured" site, meaning that all credit card information and other confidential information is encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
We are a McAfee SECURE Website, ensuring that your information is protected. McAfee SECURE tests websites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks,and online scams.
We'll send you email updates at just about every step of your order's journey. You can also track it by logging into your account on the website
Once you've placed your order, please allow up to 2 business days for handling time. Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.
If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, chat us or send us an email and we'll gladly get to the bottom of it.
The bulk of our shipping is across Canada and Contiental USA, however we also ship to more than 50 coutnries across the globe, if you do not see your country listed or you have a special request such as an APO address, please send us an email and we will work out a special quote for you!
You may enjoy Free standard shipping on all online orders over $100, after applied discounts and before taxes in Canada, and all orders over $100 after discounts in the contiental USA. The cost for shipping will automatically be deducted at checkout for all eligible orders. This shipping offer does not apply to orders being shipped to Nunavut, Yukon, and Northwest Territories in Canada. Free shipping is only applicable for continental US customers.
We are a McAfee SECURE Website, ensuring that your information is protected. McAfee SECURE tests websites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks,and online scams."> It is possible that orders that contain more than one item will ship from different locations at different times for US customers only. Occasionally we will drop ship from the US on items from a supplier other than Muffler Express. You will receive an email update and tracking information for every possible shipment. We do our best to ship all items at the same time.
We currently use UPS , Purolator, and Canada Post

We guarantee to refund unused or unmodified items when you return it in sellable condition, with the original receipt and packaging, within 30 days of your purchase.
A few exceptions...
Used or modified items may not be refunded or exchanged at any time. Special order or clearance items indicated as no return or items marked as Final Sale. No items may be returned or exchanged between Black Friday and Cyber Monday.

If you purchased with a debit or credit card, you will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. A Paypal refund should be reflected within 2-5 business days from the processing date.
Everything we sell is returnable for refund, except shipping, within 30 days. Restocking charges of 20% may apply, check with us prior to purchasing. Special order and discontinued items identified as "No Return" or "Final Sale" cannot be accepted as returns. If you are not satisfied with the item, or determine you don't need it, you can obtain return instructions by emailing us. In your email, please tell us your invoice or order number, the part number and the reason for the return. Please understand that email is the quickest and fastest way for us to process your return. Items being returned from outside Canada require special instructions, otherwise we may be billed additional charges by carriers. Returns from the US must be shippped USPS only. If charges are billed to us they WILL be deducted from your refund. If a part doesn't fit, don't try to "make it fit" and risk damaging you, your car or yourself. We won't accept responsibility for any costs exceeding the cost of the part, therefore please inspect the part before you start the repair.
We will not issue return credit for parts which have been installed, painted, modified or returned without their original packaging. Shipping and handling charges are not refundable. If you decide you don't need a part, we don't mind taking it back, but we can't absorb the shipping cost. The shipping amount will be deducted from your refund. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.
Send us an email and we will email you the return instructions for your item and look into the item you need it exchanged for all in the same email.
Simply log into your account from the website and you can see all your previous orders. should you not be able to locate it, send us an email and we will do our best to help.